You're Never Alone with Silver Companion
A warm telephone, letter writing, and face-to-face befriending service for older people in Swansea — because everyone deserves a friendly voice and a kind word.
Companionship that comes to you
Silver Companion CIC is a Community Interest Company based in Swansea, Wales. We match older people who are experiencing loneliness or social isolation with trained volunteer befrienders who provide regular telephone calls, handwritten letters, and face-to-face visits — bringing warmth, connection, and a sense of belonging.
How It Works
Getting started is simple. We do the hard work so that meaningful connections can happen.
Make a Referral
A GP, social worker, care professional, family member, or the older person themselves can refer via our simple online form or by calling us directly. We welcome self-referrals too.
We Find the Right Match
Our team carefully matches each person with a compatible volunteer befriender, taking into account shared interests, personality, and preferred communication style.
Regular Calls & Letters Begin
Your befriender makes regular telephone calls, sends handwritten letters, and may visit in person — providing consistent, caring companionship at a pace that suits the individual.
Who We Help
Our service is for older people in Swansea who are experiencing loneliness or social isolation.
- Adults aged 60 and over living in Swansea
- People who live alone or have limited social contact
- Those who have recently been bereaved or lost independence
- People who are housebound or have limited mobility
- Individuals who would benefit from a regular friendly conversation
- Those who enjoy receiving and writing letters
Referrals are accepted from GPs, social workers, care workers, district nurses, family members, and the individuals themselves.
The letter writing service
Something to look forward to in the post
There is something uniquely special about receiving a handwritten letter. Our volunteers take the time to write personal, thoughtful letters — and many of the people we support treasure every one they receive.
Whether it's sharing a story, asking about a favourite memory, or simply saying "I'm thinking of you" — a letter from a Silver Companion volunteer can brighten someone's entire week.
Face-to-face befriending
A Friendly Face at Your Door
Sometimes a phone call isn't quite enough. Our face-to-face befriending service pairs older people in Swansea with a trained volunteer who visits them at home — sharing a cup of tea, a conversation, and genuine human connection.
Whether it's a weekly catch-up, help with a short walk, or simply sitting together and chatting, these visits can make an enormous difference to someone's sense of wellbeing and belonging.
Volunteer with us
Make a Difference from Home
You don't need any special qualifications — just warmth, reliability, and a willingness to listen. As a volunteer befriender, you'll make regular telephone calls, write letters, and where appropriate visit an older person in Swansea in person, giving just a few hours of your time each month.
Know Someone Who Would Benefit?
If you're a health or social care professional, family member, or the person themselves — making a referral takes just a few minutes. Our team will be in touch to discuss the next steps.